Last updated: 17 June 2020
Mentica provides an online professional development platform. We refer to this product, together with our website as our “services” in this policy.
What personal information do we collect?
We collect and hold personal information such as your name, phone number, email and home/postal address, and (if you purchase products or services directly from us) may also collect your bank or credit card details for payment.
How we collect your personal information
We collect your personal information as part of offering or providing our products and/or services to you. This includes when you provide us your personal information via our services (including when you make a purchase or open an account), during phone calls, by email, or otherwise via customer enquiries or when you submit orders with us. Generally, we collect your personal information directly from you but may also collect your personal information from other people or organisations if you have given consent.
Why do we need your personal information?
We need your personal information to provide you with our products and/or services, which includes informing you (such as via direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, conducting trade promotions, and administering our relationship with you by responding to your enquiries (“Main Purposes”).
If you do not provide us with your personal information we may not be able to carry out some or all of the Main Purposes.
How do we use your personal information?
By submitting your personal information to us, you consent to it being used for the Main Purposes or any purpose that could reasonably be expected at the time your personal information was collected. This may include: providing you with or improving our products or services; sending you information to help you use our services; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our services or other contact points; helping you to complete an activity that you have chosen to undertake; or doing any other act that we are required or authorised to do by law.
We may also use your personal information:
- for any purpose disclosed to you in an information collection statement at the point where we collect your personal information; or
- for a purpose related to one of the Main Purposes.
We may use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser type etc) to improve the quality and design of our services, and to create new features, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications.
Can you remain anonymous or use a pseudonym?
You may the website under a pseudonym or on an anonymous basis. However, to use our platform you need an account and the details provided when creating an account must be accurate, current and complete (i.e. no pseudonyms). If you do not wish to identify yourself, we will not be able to provide you with access to this aspect of our services.
What disclosures will we make?
Generally speaking, we will only disclose your personal information for the Main Purposes. We may also disclose your personal information in other ways with your consent or as required by law (including the Australian Privacy Law).
We may disclose your personal information to our related entities, affiliates, partners, suppliers, service-providers, distributors, and other businesses we operate in order to assist us in providing our products or services to you. We use a network of service providers to ensure that our products and services are of a high quality and meet our exacting standards. Some of our affiliates and service providers, or the services they provide may be based outside of Australia.
In order to protect your information, we take care where possible to work with service providers who we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to us. By supplying your personal information to us you consent to the overseas disclosure of it as described in this section.
Is your personal information confidential and secure?
We take all reasonable steps to keep the personal information we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold personal information in both hard copy and electronic forms in secure systems accessible only to authorised personnel.
Do we use “cookies”?
When you use our services, the service may attach a "cookie" to your computer's memory. A “cookie” assists us to store information about how you use our services and to make assumptions about what information may be of most interest to you. We may use knowledge of your user experience to better understand what products or services may be of interest to you and to collect statistical information.
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Contacting us about privacy
You are responsible for ensuring that your personal information is accurate, current and complete. You may ask us to provide a summary of the personal information we hold about you, subject to certain limitations under the Australian Privacy Law. You may opt out of any future contact from us at any time. You may also ask us to change, correct, destroy, or return any of your personal information that we hold. For your protection, we may require you to confirm your identity before access to your PI is granted. In most cases, we can provide you with a summary of your personal information free of charge. However, in some circumstances, reasonable costs may be charged to you in accessing your personal information, subject always to the Australian Privacy Law.
If you have a question or want to make a complaint about how we handle your personal information, please contact us using the details below. We will review and investigate your complaint, and will respond to you within a reasonable timeframe to try to resolve the complaint. If we need more time, we will notify you.
If we cannot resolve a complaint related to your privacy, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.
For more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.
We can be contacted via:
Post: Mentica Pty Ltd, Level 19, 15 William St, Melbourne, VIC 3000